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Certego False Positive & Blacklist Removal

By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026

Is Certego flagging your website or file?

If Certego is flagging your site or a file — often as URL/domain “malicious”/“malware site” verdicts (Certego Quokka feed) — it is either a real infection or a false positive. Here is how to get it cleared.

Step 1 — Confirm it is really a false positive

Do not request removal while malware is still present, or the flag returns. Check first:

If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.

Step 2 — Report the false positive to Certego

Certego (Italy) takes re-evaluation requests via its contact form. Submit here: certego.net/en/contatti

  1. Confirm the flagged URL/domain and the “Certego” verdict on VirusTotal.
  2. Submit via certego.net/en/contatti requesting a re-evaluation, with the URL and evidence the site is clean.
  3. Provide ownership proof and remediation details.
  4. Re-scan once their feed updates.

Good to know: Certego contributes URL/domain intelligence to VirusTotal (engine “Certego”, powered by its Quokka platform) — a website/domain scanner, not a file engine. No public FP email; use the contact form.

Step 3 — If it keeps coming back

A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix, as a USA-based WordPress security specialist who handles the cleanup and the delistings for you.

Get my site cleaned · See how it works · read my client reviews.

Frequently asked questions

How long does Certego take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days.

It keeps coming back — why? Because the real infection is still there. A full cleanup stops the loop.

More removal guides: Sophos, Palo Alto Networks (WildFire), TEHTRIS (eGambit) · all vendor guides · full report-link directory.