Refund Policy
Every service is offered with the understanding that my best effort will be made to fulfill the order.
Because I work on websites that have been hacked or otherwise sabotaged, I cannot guarantee that every security service I provide will result in 100% data recovery. This is common sense, because your website was hacked, but it’s important to make it clear for some customers. Moreover, because every hosting environment is different, I cannot guarantee that each element of every service I provide is even possible. In cases where some elements of particular services are not possible, the price remains the same and I will perform all the remaining services.
There Are No Refunds. Regardless of the outcome, I retain the purchase fee to cover my time.
Here are some common problems that might make this easier to understand:
- Joe’s website is completely out of free disk space. I can fix Joe’s site but I am unable to provide Joe with a backup because there is no disk space available to make that happen.
- Mary has a website that got infected and her images were deleted. I can clean the site and get it working again, but she will have to upload all new photos for her pages to look the way she wants.
- Jason has been using the same WordPress theme for years. The original theme developer doesn’t offer updates anymore. I can clean Jason’s website and preserve his data but he will have to choose a new theme that is not vulnerable to infections.
- Lisa hired a budget developer from a distant country to create her website. The sneaky developer installed hacked versions of licensed plugins or themes that Lisa never paid for. I can clean the site and preserve her data but I cannot update the hacked plugins or themes because Lisa has no legitimate licenses. In fact, I might have to completely remove vulnerable plugins or themes to protect Lisa and her visitors. If Lisa obtains proper licenses, I will install them for her.
Of course, there are other possible scenarios. I cannot hope to list them all. I think most people of good character can understand that I can only guarantee my best effort. I will do my very best for you, and treat you like family. That’s what you are buying.