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CMC (CMC InfoSec) False Positive & Blacklist Removal

By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026

Is CMC (CMC InfoSec) flagging your website or file?

If CMC (CMC InfoSec) is flagging your site or a file — often as generic detections under the “CMC” engine (e.g. Trojan/Generic, Heur labels) — it is either a real infection or a false positive. Here is how to get it cleared.

Step 1 — Confirm it is really a false positive

Do not request removal while malware is still present, or the flag returns. Check first:

If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.

Step 2 — Report the false positive to CMC (CMC InfoSec)

CMC (Vietnam) takes false positives by email. Submit here: PSIRT@cmccybersecurity.com (email)

  1. Re-scan on VirusTotal and note the exact “CMC” label and SHA-256.
  2. Email PSIRT@cmccybersecurity.com with the sample/URL, hash, detection name, and why it is clean.
  3. Attach the file (zipped, password “infected”) or a download link.
  4. Wait for the signature update and re-scan.

Good to know: CMC rebranded toward cmccybersecurity.com, so the old cmcinfosec.com address may bounce — use PSIRT@cmccybersecurity.com. CMC is a current VirusTotal engine.

Step 3 — If it keeps coming back

A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix, as a USA-based WordPress security specialist who handles the cleanup and the delistings for you.

Get my site cleaned · See how it works · read my client reviews.

Frequently asked questions

How long does CMC (CMC InfoSec) take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days.

It keeps coming back — why? Because the real infection is still there. A full cleanup stops the loop.

More removal guides: Bitdefender, Clean-MX, Acronis · all vendor guides · full report-link directory.