Quick Heal False Positive & Blacklist Removal

By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026

Is Quick Heal flagging your website or file?

If Quick Heal is flagging your site or a file — often showing up as Trojan.<Family>, “Generic ML PUA”, PUA.* labels — shown as “CAT-QuickHeal” on VirusTotal — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.

Step 1 — Confirm it is really a false positive

Do not request removal while malware is still present, or the flag returns. Check first:

• Run my free Is My Site Hacked? checker.
• Cross-check on VirusTotal to see every engine flagging you.

If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.

Step 2 — Report the false positive to Quick Heal

Submit a false-positive ticket to the Quick Heal Virus Lab. Submit here: quickheal.com/submitticket

1. Go to quickheal.com/submitticket.
2. Select your Country/State/City and set Department = “Submit False Positive”.
3. Accept the instructions and continue.
4. Fill in the product info and put the exact detection name in the Subject.
5. Attach the flagged file (or a download URL) plus justification and submit.

Good to know: Quick Heal Technologies (Pune, India); its enterprise brand Seqrite uses the same lab, so business-product detections may route through Seqrite. The submit-ticket page region-redirects, so a hardcoded US path can 404 — use the locale selector. Email fallback: viruslab@quickheal.com.

Step 3 — If the warning keeps coming back

A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.

Get my site cleaned · See how it works · read my client reviews.

Frequently asked questions

How long does Quick Heal take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.

It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.

More removal guides: ZoneAlarm (Check Point), Cyren (now Varist), Cylance (now Arctic Wolf) · all vendor guides · full report-link directory.