Home › Trustlook False Positive & Blacklist Removal

Trustlook False Positive & Blacklist Removal

By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026

Is Trustlook flagging your website or file?

If Trustlook is flagging your site or a file — often showing up as generic ML/AI detections (Android/APK-focused, AI-score verdicts) — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.

Step 1 — Confirm it is really a false positive

Do not request removal while malware is still present, or the flag returns. Check first:

If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.

Step 2 — Report the false positive to Trustlook

Trustlook publishes only a general business email for false positives. Submit here: bd@trustlook.com (email)

  1. Capture the VirusTotal permalink (SHA-
  2. showing the Trustlook detection.
  3. Email bd@trustlook.com with the permalink, file/app name, and developer info.
  4. Attach or link the sample and state it is a false positive.
  5. Ask for reanalysis/whitelisting.
  6. Follow up if unanswered.

Good to know: Trustlook was acquired by Sangfor (2018), so detections may overlap with Sangfor Engine Zero. Only a general bd@ address is published, so response is uncertain.

Step 3 — If the warning keeps coming back

A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.

Get my site cleaned · See how it works · read my client reviews.

Frequently asked questions

How long does Trustlook take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.

It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.

More removal guides: Cylance (now Arctic Wolf), Kingsoft (Cheetah Mobile), Max Secure · all vendor guides · full report-link directory.