Trustwave (now LevelBlue) False Positive & Blacklist Removal

By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026

Is Trustwave (now LevelBlue) flagging your website or file?

If Trustwave (now LevelBlue) is flagging your site or a file — often showing up as URL/security-risk categorization (MailMarshal/SEG, SpamProfiler); “Trustwave” VT URL engine flag — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.

Step 1 — Confirm it is really a false positive

Do not request removal while malware is still present, or the flag returns. Check first:

• Run my free Is My Site Hacked? checker.
• Cross-check on VirusTotal to see every engine flagging you.

If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.

Step 2 — Report the false positive to Trustwave (now LevelBlue)

Trustwave is now LevelBlue; use its VirusTotal detection-review form. Submit here: support.levelblue.com/virustotal-detection-review

1. Confirm the “Trustwave” flag on the VirusTotal URL report.
2. Open support.levelblue.com/virustotal-detection-review.
3. Enter your email and the flagged URL with a comment explaining it is a false positive.
4. Submit and wait — reviewed within two business days (no email confirmation is sent).
5. For email-gateway URL blocks, use support.levelblue.com/submit-url.asp.

Good to know: Trustwave was acquired by LevelBlue (Aug 2025); support.trustwave.com now redirects to support.levelblue.com. A dedicated VirusTotal detection-review form replaces the old email.

Step 3 — If the warning keeps coming back

A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.

Get my site cleaned · See how it works · read my client reviews.

Frequently asked questions

How long does Trustwave (now LevelBlue) take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.

It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.

More removal guides: AegisLab, Sophos, F-Secure · all vendor guides · full report-link directory.