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Gridinsoft False Positive & Blacklist Removal

By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026

Quick answer: Submit the file/URL, its hash, and the exact detection name at gridinsoft.com/incorrect-detection. A reply usually comes within 24–48 hours.

Is Gridinsoft flagging your website?

If Gridinsoft is warning visitors about your site — with something like Heuristic/ML labels (e.g. Trojan:Win32/*, ML/Augur, PUA:Win32/*) — often seen via VirusTotal — it means one of two things: your WordPress site really is infected, or it is a false positive left over from a problem that was already fixed. Either way, here is exactly how to get the warning removed.

Step 1 — Confirm it is really a false positive

Before you ask Gridinsoft for a review, make sure the site is actually clean. If you request removal while malware is still present, the flag comes straight back (and some vendors rate-limit repeat requests). Check it two ways:

If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a hidden backdoor remains.

Step 2 — Report the false positive to Gridinsoft

Report a misdetection through Gridinsoft’s incorrect-detection form. Submit here: gridinsoft.com/incorrect-detection

  1. Open gridinsoft.com/incorrect-detection.
  2. Enter the file path/URL, the SHA-256 hash and the exact detection name.
  3. Attach the flagged file or paste the URL and explain it is a legitimate site/tool.
  4. Add the official source and signature info.
  5. Submit and watch your email (typically 24–48 hrs).

Good to know: The old anti-malware.gridinsoft.com/false-detect path is deprecated — use gridinsoft.com/incorrect-detection (also virus@gridinsoft.com). Detections usually surface as the “Gridinsoft” engine on VirusTotal.

Step 3 — If the warning keeps coming back

A warning that returns after you have been delisted almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware stored in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.

Get my site cleaned · See how it works · read my client reviews.

Frequently asked questions

How long does Gridinsoft take to remove the warning? Once your site is genuinely clean and you have submitted the request, most reviews clear within a few days — see the timing note above. Submitting while still infected only restarts the clock.

It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.

More removal guides: VIPRE, AegisLab, Lionic · all vendor guides · full report-link directory.