Gridinsoft False Positive & Blacklist Removal

By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026

Quick answer: Submit the file/URL, its hash, and the exact detection name at gridinsoft.com/incorrect-detection. A reply usually comes within 24–48 hours.

Is Gridinsoft flagging your website?

If Gridinsoft is warning visitors about your site — with something like Heuristic/ML labels (e.g. Trojan:Win32/*, ML/Augur, PUA:Win32/*) — often seen via VirusTotal — it means one of two things: your WordPress site really is infected, or it is a false positive left over from a problem that was already fixed. Either way, here is exactly how to get the warning removed.

Step 1 — Confirm it is really a false positive

Before you ask Gridinsoft for a review, make sure the site is actually clean. If you request removal while malware is still present, the flag comes straight back (and some vendors rate-limit repeat requests). Check it two ways:

• Run it through my free Is My Site Hacked? checker for a fast look at injected code, spam and cloaking.
• Cross-check on VirusTotal to see every engine that is flagging you.

If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a hidden backdoor remains.

Step 2 — Report the false positive to Gridinsoft

Report a misdetection through Gridinsoft’s incorrect-detection form. Submit here: gridinsoft.com/incorrect-detection

1. Open gridinsoft.com/incorrect-detection.
2. Enter the file path/URL, the SHA-256 hash and the exact detection name.
3. Attach the flagged file or paste the URL and explain it is a legitimate site/tool.
4. Add the official source and signature info.
5. Submit and watch your email (typically 24–48 hrs).

Good to know: The old anti-malware.gridinsoft.com/false-detect path is deprecated — use gridinsoft.com/incorrect-detection (also virus@gridinsoft.com). Detections usually surface as the “Gridinsoft” engine on VirusTotal.

How to report a GridinSoft false positive URL

If it is your website URL (not a file) that GridinSoft flags — for example its online scanner or the “Gridinsoft” row on VirusTotal labels your domain malicious, suspicious or phishing — the same incorrect-detection form handles URL disputes:

• Paste the exact flagged URL (copy it from the scan result — include the full path, not just the domain).
• Name the verdict you are disputing (e.g. “flagged Malicious on gridinsoft.com/online-virus-scanner”).
• State plainly what the site is, who runs it, and how long it has been online — young or recently re-registered domains score worse, so context helps the reviewer.
• If the site was previously hacked and has since been cleaned, say so and include the cleanup date; a stale detection from the infected period is the most common cause of a lingering GridinSoft URL flag.

After GridinSoft confirms the correction, re-run the URL through their scanner and through VirusTotal (use “Reanalyze”) to make sure cached verdicts refresh.

Step 3 — If the warning keeps coming back

A warning that returns after you have been delisted almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware stored in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.

Get my site cleaned · See how it works · read my client reviews.

Frequently asked questions

How long does Gridinsoft take to remove the warning? Once your site is genuinely clean and you have submitted the request, most reviews clear within a few days — see the timing note above. Submitting while still infected only restarts the clock.

Why is GridinSoft flagging my website as malicious? Usually one of three reasons: the site is (or recently was) actually infected; the domain is young or recently re-registered, which reputation engines score harshly; or a heuristic/ML rule misfired on legitimate code. Confirm the site is clean first, then dispute the verdict with context about the site’s history.

How do I report a GridinSoft false positive? Use the incorrect-detection form at gridinsoft.com/incorrect-detection (or email virus@gridinsoft.com) with the exact URL or file hash and the detection name. Replies typically arrive within 24–48 hours.

It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.

More removal guides: VIPRE, AegisLab, Lionic · all vendor guides · full report-link directory.

Not sure whether your result is “Suspicious”, “Phishing” or “Malicious”, or what “(no cloud)” means? Gridinsoft verdicts explained. Flagged by ChongLuaDao at the same time? See ChongLuaDao false positive removal.