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K7 False Positive & Blacklist Removal

By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026

Is K7 flagging your website or file?

If K7 is flagging your site or a file — often showing up as Trojan ( hex ), Unwanted-Program ( hex ), Riskware and other generic/PUA labels — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.

Step 1 — Confirm it is really a false positive

Do not request removal while malware is still present, or the flag returns. Check first:

If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.

Step 2 — Report the false positive to K7

K7 takes false positives by email, with a support ticket as backup. Submit here: reportfp@labs.k7computing.com (email)

  1. Email reportfp@labs.k7computing.com.
  2. Subject naming the K7 detection and file.
  3. Attach the sample (password-protected zip) or include the VirusTotal/SHA-256 link.
  4. Explain why it is a false positive.
  5. If no reply, open a ticket at support.k7computing.com or copy k7viruslab@labs.k7computing.com.

Good to know: reportfp@labs.k7computing.com is the current address listed on VirusTotal’s contacts; email is the fastest route, the support portal is the formal alternative.

Step 3 — If the warning keeps coming back

A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.

Get my site cleaned · See how it works · read my client reviews.

Frequently asked questions

How long does K7 take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.

It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.

More removal guides: Panda, Antiy-AVL, Adaware · all vendor guides · full report-link directory.