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nProtect (Inca Internet) False Positive & Blacklist Removal

By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026

Is nProtect (Inca Internet) flagging your website or file?

If nProtect (Inca Internet) is flagging your site or a file — often showing up as generic malware/PUA detections (nProtect/TACHYON engine labels) — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.

Step 1 — Confirm it is really a false positive

Do not request removal while malware is still present, or the flag returns. Check first:

If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.

Step 2 — Report the false positive to nProtect (Inca Internet)

nProtect / Inca Internet is email-only. Submit here: virus_info@inca.co.kr (email)

  1. Email virus_info@inca.co.kr.
  2. Attach the sample (password-protected zip) or paste the VirusTotal URL.
  3. Cite the nProtect/TACHYON detection name.
  4. Justify legitimacy (vendor, digital signature, distribution).
  5. Request reclassification and confirmation.

Good to know: INCA Internet now markets mainly under the “TACHYON” brand; nProtect is the legacy name but the mailbox stays active. Independent vendor.

Step 3 — If the warning keeps coming back

A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.

Get my site cleaned · See how it works · read my client reviews.

Frequently asked questions

How long does nProtect (Inca Internet) take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.

It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.

More removal guides: AVG, Dr.Web, Cylance (now Arctic Wolf) · all vendor guides · full report-link directory.