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Tencent False Positive & Blacklist Removal

By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026

Is Tencent flagging your website or file?

If Tencent is flagging your site or a file — often showing up as generic malware/PUA detections (Tencent/TAV engine, e.g. Trojan.Win32.* on VirusTotal) — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.

Step 1 — Confirm it is really a false positive

Do not request removal while malware is still present, or the flag returns. Check first:

If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.

Step 2 — Report the false positive to Tencent

Tencent has a dedicated false-positive mailbox (TAV = Tencent Anti-Virus). Submit here: TAVfp@tencent.com (email)

  1. ZIP the sample (password “infected” if needed; note it).
  2. Email TAVfp@tencent.com with the VirusTotal link and exact label.
  3. Explain why it is a false positive (publisher, build info).
  4. Request reclassification/whitelist.
  5. Optionally also file via the guanjia.qq.com feedback.

Good to know: TAVfp@tencent.com is the dedicated false-positive mailbox; there is no public English web form.

Step 3 — If the warning keeps coming back

A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.

Get my site cleaned · See how it works · read my client reviews.

Frequently asked questions

How long does Tencent take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.

It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.

More removal guides: ZoneAlarm (Check Point), Symantec (Broadcom), AlYac (ESTsecurity) · all vendor guides · full report-link directory.