Is Emsisoft flagging your website or file?
If Emsisoft is flagging your site or a file — often showing up as “Malicious website” block, Gen:Variant.*, Trojan.GenericKD.* — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.
Step 1 — Confirm it is really a false positive
Do not request removal while malware is still present, or the flag returns. Check first:
- Run my free Is My Site Hacked? checker.
- Cross-check on VirusTotal to see every engine flagging you.
If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.
Step 2 — Report the false positive to Emsisoft
Emsisoft has no public form — its Lab team manually whitelists clean domains by email. Submit here: fp@emsisoft.com (email)
- Confirm the block by re-scanning your URL on VirusTotal to see Emsisoft’s verdict.
- Email fp@emsisoft.com with your domain and proof it is clean.
- Use a subject like “False Positive: website wrongly flagged.”
- Ask the Lab team to whitelist your domain.
- For files, attach the sample or a VirusTotal link.
Good to know: Email is the official route (submit@emsisoft.com also works). Per Emsisoft’s own KB, clean domains are whitelisted manually by the Lab team.
Step 3 — If the warning keeps coming back
A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.
Get my site cleaned · See how it works · read my client reviews.
Frequently asked questions
How long does Emsisoft take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.
It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.