Blacklisted?
If your website has been blacklisted and visitors are receiving warnings, DrGlenn has some self-help for you. If the blacklist is in the list below, use the contact info to reach out and get yourself delisted. If not, please come back and report the blacklist and how to remove it using the form on this page. Be sure to include all the links and details so DrGlenn can help others that have the same issue. Blacklists are very frustrating. Together, we can clean it up and get you back on track.
Report NEW Blacklist Removal Links
BlackList Name |
How to Report False Positive to the Blacklist |
| 360 | kefu@360.cn |
| AhnLab | https://global.ahnlab.com/site/support/virusreport/virusReport.do |
| Cyberoam | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Avira |
| Acronis | https://kb.acronis.com/content/62189 |
| Ad-Aware | https://www.adaware.com/report-false-positives |
| AegisLab | support@aegislab.com |
| Agnitum | trojans@agnitum.com |
| Ahnlab | e-support@ahnlab.com, samples@ahnlab.com |
| AhnLab-V3 | v3sos@ahnlab.com |
| Alibaba | virustotal@list.alibaba-inc.com |
| Alyac (Estsoft) | esrc@estsecurity.com |
| Antivir | cleanset@avira.com, virus_malware@avira.com, virus@avira.com |
| Antiy | avlsdk_support_vt@antiy.cn |
| Antiy-AVL | https://www.antiy.net/contacts/ |
| Arcabit | virus@arcabit.com |
| Ashampoo | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Emsisoft https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Bitdefender |
| Auslogics | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Bitdefender |
| Avast | virus@avast.com https://www.avast.com/false-positive-file-form.php |
| AVG | http://www.avg.com/submit-sample https://www.avg.com/en-us/false-positive-file-form http://samplesubmit.avg.com/us-en/false-detection |
| Avira | https://www.avira.com/en/analysis/submit |
| Avira AntiVir | https://analysis.avira.com/en/submit |
| AVZ | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Kaspersky |
| Babable | obu@babable.com |
| Baidu | bav@baidu.com, gaoyingchun@baidu.com |
| BitDefender | virus_submission@bitdefender.com https://www.bitdefender.com/consumer/support/answer/40673/ http://www.bitdefender.com/site/Main/automaticSampleUploader/ |
| Bkav | fpreport@bkav.com bkav@bkav.com bkav@bkav.com.vn |
| BluePoint Security | fp@bluepointsecurity.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| BullGuard | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Bitdefender |
| ByteHero | bytehero@163.com |
| CAT-QuickHeal | https://www.quickheal.com/submitticket/ |
| Certego | https://www.certego.net/en/contatti/ |
| ClamAV | http://www.clamav.net/reports/fp https://www.immunet.com/false_positive |
| Clean-MX | abuse@clean-mx.de |
| CMC | vulambang@cmcinfosec.com, support.is@cmclab.net |
| Comodo | malwaresubmit@avlab.comodo.com https://www.comodo.com/home/internet-security/submit.php falsepositive@avlab.comodo.com https://www.comodo.com/home/internet-security/submit.php |
| Constant Guard/xfinity | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Symantec |
| CrowdStrike | VTscanner@crowdstrike.com |
| CrowdStrike Falcon | VTscanner@crowdstrike.com |
| Cybereason | vt-feedback@cybereason.com |
| Cylance | cylancefilesubmit@cylance.com https://web.archive.org/web/20190929165253/https://home-support.cylance.com/hc/en-us/articles/360026236014-FAQ-VirusTotal-Inquiry |
| CyRadar | virustotal@cyradar.com |
| Cyren | https://www.cyren.com/support/reporting-av-misclassifications |
| DNS8 | dns8@layer8.pt |
| Dr. Web | https://vms.drweb.com/sendvirus/ |
| DrWeb: | vms@drweb.com |
| eGambit | https://tehtris.com/en/false-positive-negative-requests/ |
| eGambit (Tehtris) | https://tehtris.com/egambit_fp.php |
| Elastic | https://discuss.elastic.co/t/submitting-false-positives/232322 |
| Emco | malware@emcosoftware.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| Emsisoft | submit@emsisoft.com fp@emsisoft.com |
| Endgame | info@endgame.com |
| eScan | fp@escanav.com http://support.mwti.net/support/index.php |
| ESET | https://support.eset.com/kb141/?page=content&id=SOLN141 |
| ESET-NOD32 | https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab#SubmitFile |
| Faronics | support@faronics.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| FireEye | virustotal@fireeye.com |
| Forcepoint (websense) | suggest@forcepoint.com |
| Fortinet | submitvirus@fortinet.com |
| Fortinet/FortiGuard | submitvirus@fortinet.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| FortKnox SpyEmergency/Netgate | mailto:research@spy-emergency.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| F-Prot | viruslab@f-prot.com |
| F-Prot/FRISK | http://support.f-prot.com/index.php?/Tickets/Submit/RenderForm/7 |
| F-Secure | spyware-samples@f-secure.com, vsamples@f-secure.com https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample https://www.f-secure.com/us-en/business/support-and-downloads/submit-a-sample |
| G Data | https://su.gdatasoftware.com/us/sample-submission/ https://www.gdatasoftware.com/faq/consumer/submit-a-suspicious-file-app-or-url |
| Gridinsoft | https://anti-malware.gridinsoft.com/false-detect/ |
| Hacksoft | virus@hacksoft.com.pe |
| Hauri | viruslab@hauri.co.kr |
| Hitman Pro | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Bitdefender https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Kaspersky https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Emsisoft |
| HomePage | support@aegislab.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| Ikarus | fp@ikarus.at, samples@ikarus.at probe@ikarus.at |
| Immunet Protect | http://www.immunet.com/contact/index.html |
| Invincea | info@invincea.com |
| Jiangmin | support@jiangmin.com shaojia@jiangmin.com |
| K7 | reportfp@labs.k7computing.com k7viruslab@labs.k7computing.com reportfp@k7computing.com <reportfp@k7computing.com>; |
| K7AntiVirus / K7GW | support@k7computing.com |
| Kaspersky | https://opentip.kaspersky.com/ https://my.kaspersky.com/?logonSessionData=MyAccount&returnUrl=en%2fkpc%2fsupport%2fviruslab |
| Kaspersky: | newvirus@kaspersky.com |
| Kingsoft (Cheetah) | operation@cmcm.com |
| Lavasoft Ad-Aware | http://lavasoft.com/support/securitycenter/report_false_positives.php |
| Lionic | https://www.lionic.com/reportfp/ |
| Lumension | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Norman |
| Malwarebytes | https://forums.malwarebytes.org/index.php?/forum/42-file-detections/ |
| MAX (SaintSecurity) | root@malwares.com |
| MaxSecure | tech@maxpcsecure.com |
| McAfee | virus_research@avertlabs.com https://mysupport.mcafee.com/Eservice/Default.aspx virus_research@mcafee.com?subject=FALSE%3A%20This%20Sample%20Is%20A%20False%20Positive&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected virus_research@mcafee.com?subject=FALSE%3A%20This%20Sample%20Is%20A%20False%20Positive&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| McAfee-GW | virus_research_gateway@avertlabs.com |
| Microsoft | mmpc@submit.microsoft.com |
| Microsoft Security Essentials | https://www.microsoft.com/security/portal/Submission/Submit.aspx |
| Microworld | samples@escanav.com |
| Moon Secure | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Immunet_Protect |
| Msecure | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Ikarus |
| Nod32/ESET | samples@eset.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| NoraScan | support@noralabs.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| Norman: | analysis@norman.no, support@norman.com |
| nProtect (Inca) | virus_info@inca.co.kr |
| Palo Alto | vt-pan-false-positive@paloaltonetworks.com |
| Panda | falsepositives@pandasecurity.com, virussamples@pandasecurity.com https://www.pandasecurity.com/usa/homeusers/support/contact.htm?ts=1 https://pandasecurity.com/usa/homeusers/support/contact.htm?ts=1 falsepositives@pandasecurity.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| Phising Database | https://github.com/mitchellkrogza/Phishing.Database#please-remove-my-domain-from-this-list- |
| Preventon | sample@preventon.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| Qihoo-360 | https://www.360totalsecurity.com/en/suspicion/false-positive/ |
| QuickHeal | viruslab@quickheal.com |
| Rising | http://mailcenter.rising.com.cn/filecheck_en/ |
| Roboscan/ALYac | http://www.roboscan.com/support/virus_report.aspx |
| Sangfor Engine Zero | save@sangfor.com.cn |
| SecureAge APEX | https://uav.secureage.com/falsepositive/ |
| Sentinel One | report@sentinelone.com |
| ShawSecure | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#McAfee |
| SmartCOP | support@s-cop.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| Sophos | samples@sophos.com https://secure.sophos.com/support/samples |
| Spybot Search & Destroy | http://www.safer-networking.org/contact/detections/ |
| SRN/Solo Antivirus | vlab@srnmicro.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| Symantec | https://submit.symantec.com/false_positive/ avsubmit@symantec.com https://symsubmit.symantec.com/ |
| Tachyon | isarc@inca.co.kr (include detection name) |
| Tencent | TAVfp@tencent.com |
| TheHacker | virus@hacksoft.com.pe, falsopositivo@hacksoft.com.pe |
| thirtyseven4 | analyze@thirtyseven4.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| Trapmine | fp@trapmine.com |
| TrendMicro | https://www.trendmicro.com/en_us/about/legal/detection-reevaluation.html virus@trendmicro.com, virus_doctor@trendmicro.com http://esupport.trendmicro.com/solution/en-us/1037634.aspx |
| Trojan Remover/Simply Super Software | support@simplysup.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| Trustlook | bd@trustlook.com |
| TrustPort | support@trustport.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| Trustwave | ADavidi@trustwave.com |
| Untangle | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Immunet_Protect |
| VBA32 | feedback@anti-virus.by |
| Verizon Internet Security | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#McAfee |
| VIPRE | https://www.vipre.com/support/submit-false-positive/ |
| Vipre/Sunbelt/Threattrack | https://www.vipreantivirus.com/support/submissions/false-positive.aspx |
| Vir.IT | http://www.tgsoft.it/english/file_sospetti_eng.asp |
| VirIT | https://www.tgsoft.it/clienti/inviaFile.asp |
| ViRobot | viruslab@hauri.co.kr |
| VirusBlokAda/VBA32 | feedback@anti-virus.by?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
| VirusDie | partners@virusdie.com |
| VIRUSfighter | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Sophos |
| Webroot | https://www.webroot.com/us/en/business/support/vendor-dispute-contact-us https://www.webrootanywhere.com/servicewelcome.asp |
| Xvirus | http://xvirus.net/submit.html |
| Yandex | yandex-antivir@support.yandex.ru |
| Yomi | yomi-false-positives@yoroi.company |
| Zemana | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Emsisoft https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#G_Data https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Ikarus https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Dr._Web |
| Zillya | virus@zillya.com antivirus@zillya.com |
| ZoneAlarm | zonealarm_VT_reports@checkpoint.com https://opentip.kaspersky.com/ |
| ZoneAlarm/Check Point | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Kaspersky |
| Zoner | false@zonerantivirus.com |