Blacklisted?
If your website has been blacklisted and visitors are receiving warnings, DrGlenn has some self-help for you. If the blacklist is in the list below, use the contact info to reach out and get yourself delisted. If not, please come back and report the blacklist and how to remove it using the form on this page. Be sure to include all the links and details so DrGlenn can help others that have the same issue. Blacklists are very frustrating. Together, we can clean it up and get you back on track.
Report NEW Blacklist Removal Links
BlackList Name | How to Report False Positive to the Blacklist |
360 | kefu@360.cn |
AhnLab | https://global.ahnlab.com/site/support/virusreport/virusReport.do |
Cyberoam | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Avira |
Acronis | https://kb.acronis.com/content/62189 |
Ad-Aware | https://www.adaware.com/report-false-positives |
AegisLab | support@aegislab.com |
Agnitum | trojans@agnitum.com |
Ahnlab | e-support@ahnlab.com, samples@ahnlab.com |
AhnLab-V3 | v3sos@ahnlab.com |
Alibaba | virustotal@list.alibaba-inc.com |
Alyac (Estsoft) | esrc@estsecurity.com |
Antivir | cleanset@avira.com, virus_malware@avira.com, virus@avira.com |
Antiy | avlsdk_support_vt@antiy.cn |
Antiy-AVL | https://www.antiy.net/contacts/ |
Arcabit | virus@arcabit.com |
Ashampoo | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Emsisoft https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Bitdefender |
Auslogics | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Bitdefender |
Avast | virus@avast.com https://www.avast.com/false-positive-file-form.php |
AVG | http://www.avg.com/submit-sample https://www.avg.com/en-us/false-positive-file-form http://samplesubmit.avg.com/us-en/false-detection |
Avira | https://www.avira.com/en/analysis/submit |
Avira AntiVir | https://analysis.avira.com/en/submit |
AVZ | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Kaspersky |
Babable | obu@babable.com |
Baidu | bav@baidu.com, gaoyingchun@baidu.com |
BitDefender | virus_submission@bitdefender.com https://www.bitdefender.com/consumer/support/answer/40673/ http://www.bitdefender.com/site/Main/automaticSampleUploader/ |
Bkav | fpreport@bkav.com bkav@bkav.com bkav@bkav.com.vn |
BluePoint Security | fp@bluepointsecurity.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
BullGuard | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Bitdefender |
ByteHero | bytehero@163.com |
CAT-QuickHeal | https://www.quickheal.com/submitticket/ |
Certego | https://www.certego.net/en/contatti/ |
ClamAV | http://www.clamav.net/reports/fp https://www.immunet.com/false_positive |
Clean-MX | abuse@clean-mx.de |
CMC | vulambang@cmcinfosec.com, support.is@cmclab.net |
Comodo | malwaresubmit@avlab.comodo.com https://www.comodo.com/home/internet-security/submit.php falsepositive@avlab.comodo.com https://www.comodo.com/home/internet-security/submit.php |
Constant Guard/xfinity | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Symantec |
CrowdStrike | VTscanner@crowdstrike.com |
CrowdStrike Falcon | VTscanner@crowdstrike.com |
Cybereason | vt-feedback@cybereason.com |
Cylance | cylancefilesubmit@cylance.com https://web.archive.org/web/20190929165253/https://home-support.cylance.com/hc/en-us/articles/360026236014-FAQ-VirusTotal-Inquiry |
CyRadar | virustotal@cyradar.com |
Cyren | https://www.cyren.com/support/reporting-av-misclassifications |
DNS8 | dns8@layer8.pt |
Dr. Web | https://vms.drweb.com/sendvirus/ |
DrWeb: | vms@drweb.com |
eGambit | https://tehtris.com/en/false-positive-negative-requests/ |
eGambit (Tehtris) | https://tehtris.com/egambit_fp.php |
Elastic | https://discuss.elastic.co/t/submitting-false-positives/232322 |
Emco | malware@emcosoftware.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
Emsisoft | submit@emsisoft.com fp@emsisoft.com |
Endgame | info@endgame.com |
eScan | fp@escanav.com http://support.mwti.net/support/index.php |
ESET | https://support.eset.com/kb141/?page=content&id=SOLN141 |
ESET-NOD32 | https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab#SubmitFile |
Faronics | support@faronics.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
FireEye | virustotal@fireeye.com |
Forcepoint (websense) | suggest@forcepoint.com |
Fortinet | submitvirus@fortinet.com |
Fortinet/FortiGuard | submitvirus@fortinet.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
FortKnox SpyEmergency/Netgate | mailto:research@spy-emergency.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
F-Prot | viruslab@f-prot.com |
F-Prot/FRISK | http://support.f-prot.com/index.php?/Tickets/Submit/RenderForm/7 |
F-Secure | spyware-samples@f-secure.com, vsamples@f-secure.com https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample https://www.f-secure.com/us-en/business/support-and-downloads/submit-a-sample |
G Data | https://su.gdatasoftware.com/us/sample-submission/ https://www.gdatasoftware.com/faq/consumer/submit-a-suspicious-file-app-or-url |
Gridinsoft | https://anti-malware.gridinsoft.com/false-detect/ |
Hacksoft | virus@hacksoft.com.pe |
Hauri | viruslab@hauri.co.kr |
Hitman Pro | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Bitdefender https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Kaspersky https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Emsisoft |
HomePage | support@aegislab.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
Ikarus | fp@ikarus.at, samples@ikarus.at probe@ikarus.at |
Immunet Protect | http://www.immunet.com/contact/index.html |
Invincea | info@invincea.com |
Jiangmin | support@jiangmin.com shaojia@jiangmin.com |
K7 | reportfp@labs.k7computing.com k7viruslab@labs.k7computing.com reportfp@k7computing.com <reportfp@k7computing.com>; |
K7AntiVirus / K7GW | support@k7computing.com |
Kaspersky | https://opentip.kaspersky.com/ https://my.kaspersky.com/?logonSessionData=MyAccount&returnUrl=en%2fkpc%2fsupport%2fviruslab |
Kaspersky: | newvirus@kaspersky.com |
Kingsoft (Cheetah) | operation@cmcm.com |
Lavasoft Ad-Aware | http://lavasoft.com/support/securitycenter/report_false_positives.php |
Lionic | https://www.lionic.com/reportfp/ |
Lumension | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Norman |
Malwarebytes | https://forums.malwarebytes.org/index.php?/forum/42-file-detections/ |
MAX (SaintSecurity) | root@malwares.com |
MaxSecure | tech@maxpcsecure.com |
McAfee | virus_research@avertlabs.com https://mysupport.mcafee.com/Eservice/Default.aspx virus_research@mcafee.com?subject=FALSE%3A%20This%20Sample%20Is%20A%20False%20Positive&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected virus_research@mcafee.com?subject=FALSE%3A%20This%20Sample%20Is%20A%20False%20Positive&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
McAfee-GW | virus_research_gateway@avertlabs.com |
Microsoft | mmpc@submit.microsoft.com |
Microsoft Security Essentials | https://www.microsoft.com/security/portal/Submission/Submit.aspx |
Microworld | samples@escanav.com |
Moon Secure | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Immunet_Protect |
Msecure | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Ikarus |
Nod32/ESET | samples@eset.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
NoraScan | support@noralabs.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
Norman: | analysis@norman.no, support@norman.com |
nProtect (Inca) | virus_info@inca.co.kr |
Palo Alto | vt-pan-false-positive@paloaltonetworks.com |
Panda | falsepositives@pandasecurity.com, virussamples@pandasecurity.com https://www.pandasecurity.com/usa/homeusers/support/contact.htm?ts=1 https://pandasecurity.com/usa/homeusers/support/contact.htm?ts=1 falsepositives@pandasecurity.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
Phising Database | https://github.com/mitchellkrogza/Phishing.Database#please-remove-my-domain-from-this-list- |
Preventon | sample@preventon.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
Qihoo-360 | https://www.360totalsecurity.com/en/suspicion/false-positive/ |
QuickHeal | viruslab@quickheal.com |
Rising | http://mailcenter.rising.com.cn/filecheck_en/ |
Roboscan/ALYac | http://www.roboscan.com/support/virus_report.aspx |
Sangfor Engine Zero | save@sangfor.com.cn |
SecureAge APEX | https://uav.secureage.com/falsepositive/ |
Sentinel One | report@sentinelone.com |
ShawSecure | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#McAfee |
SmartCOP | support@s-cop.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
Sophos | samples@sophos.com https://secure.sophos.com/support/samples |
Spybot Search & Destroy | http://www.safer-networking.org/contact/detections/ |
SRN/Solo Antivirus | vlab@srnmicro.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
Symantec | https://submit.symantec.com/false_positive/ avsubmit@symantec.com https://symsubmit.symantec.com/ |
Tachyon | isarc@inca.co.kr (include detection name) |
Tencent | TAVfp@tencent.com |
TheHacker | virus@hacksoft.com.pe, falsopositivo@hacksoft.com.pe |
thirtyseven4 | analyze@thirtyseven4.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
Trapmine | fp@trapmine.com |
TrendMicro | https://www.trendmicro.com/en_us/about/legal/detection-reevaluation.html virus@trendmicro.com, virus_doctor@trendmicro.com http://esupport.trendmicro.com/solution/en-us/1037634.aspx |
Trojan Remover/Simply Super Software | support@simplysup.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
Trustlook | bd@trustlook.com |
TrustPort | support@trustport.com?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
Trustwave | ADavidi@trustwave.com |
Untangle | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Immunet_Protect |
VBA32 | feedback@anti-virus.by |
Verizon Internet Security | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#McAfee |
VIPRE | https://www.vipre.com/support/submit-false-positive/ |
Vipre/Sunbelt/Threattrack | https://www.vipreantivirus.com/support/submissions/false-positive.aspx |
Vir.IT | http://www.tgsoft.it/english/file_sospetti_eng.asp |
VirIT | https://www.tgsoft.it/clienti/inviaFile.asp |
ViRobot | viruslab@hauri.co.kr |
VirusBlokAda/VBA32 | feedback@anti-virus.by?subject=False%20Positive%20Submission&body=The%20sample%20is%20in%20a%20password%20protected%20zip%20file%0A%0AThe%20password%20for%20the%20attachment%20is%20infected |
VirusDie | partners@virusdie.com |
VIRUSfighter | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Sophos |
Webroot | https://www.webroot.com/us/en/business/support/vendor-dispute-contact-us https://www.webrootanywhere.com/servicewelcome.asp |
Xvirus | http://xvirus.net/submit.html |
Yandex | yandex-antivir@support.yandex.ru |
Yomi | yomi-false-positives@yoroi.company |
Zemana | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Emsisoft https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#G_Data https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Ikarus https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Dr._Web |
Zillya | virus@zillya.com antivirus@zillya.com |
ZoneAlarm | zonealarm_VT_reports@checkpoint.com https://opentip.kaspersky.com/ |
ZoneAlarm/Check Point | https://www.techsupportalert.com/how-to-report-malware-or-false-positives-to-multiple-antivirus-vendors/#Kaspersky |
Zoner | false@zonerantivirus.com |