Is Forcepoint flagging your website or file?
If Forcepoint is flagging your site or a file — often showing up as Forcepoint URL Database miscategorization, “Security Risk”/malicious category block, uncategorized site, CSI ACE Insight rating — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.
Step 1 — Confirm it is really a false positive
Do not request removal while malware is still present, or the flag returns. Check first:
- Run my free Is My Site Hacked? checker.
- Cross-check on VirusTotal to see every engine flagging you.
If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.
Step 2 — Report the false positive to Forcepoint
Use the Forcepoint Site Lookup tool to request a recategorization. Submit here: support.forcepoint.com/s/site-lookup
- Open the Forcepoint Site Lookup tool.
- Enter your URL to see its current category and security status.
- Use “suggest a category or security status review” to request reclassification.
- Provide the correct category and contact details and submit (bulk via the XLabs URL List Submission Tool).
- Confirm the site is clean before disputing, then await Forcepoint Labs review.
Good to know: Forcepoint is independently owned; CSI ACE Insight and Site Lookup feed the same Forcepoint URL Database review queue.
Step 3 — If the warning keeps coming back
A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.
Get my site cleaned · See how it works · read my client reviews.
Frequently asked questions
How long does Forcepoint take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.
It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.