Is SmartCOP flagging your website or file?
If SmartCOP is flagging your site or a file — often as generic detections under “SmartCOP” — it is either a real infection or a false positive. Here is how to get it cleared.
Step 1 — Confirm it is really a false positive
Do not request removal while malware is still present, or the flag returns. Check first:
- Run my free Is My Site Hacked? checker.
- Cross-check on VirusTotal.
If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.
Step 2 — Report the false positive to SmartCOP
SmartCOP (AvSoft, India) takes samples by email. Submit here: support@s-cop.com (email)
- Verify SmartCOP is the detecting engine on the VirusTotal report.
- Email support@s-cop.com with the SHA-256, the sample, and an explanation it is clean.
- Request reanalysis/whitelist; if no reply, try the live company site smartcop.in.
- Re-scan after the update.
Good to know: Product of AvSoft Technologies, still developed; the original s-cop.com contact may be stale (smartcop.in is the live site). A SmartCOP VirusTotal hit may be a legacy/cached result.
Step 3 — If it keeps coming back
A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix, as a USA-based WordPress security specialist who handles the cleanup and the delistings for you.
Get my site cleaned · See how it works · read my client reviews.
Frequently asked questions
How long does SmartCOP take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days.
It keeps coming back — why? Because the real infection is still there. A full cleanup stops the loop.