Quick answer: Confirm the listing at sitecheck.sucuri.net, fully clean the site, then open a Sucuri support ticket requesting a re-scan and Sucuri Labs blacklist review.
Is Sucuri blocking your website?
If your site is listed by Sucuri — Sucuri SiteCheck “Site is Blacklisted”, “Malicious payload detected”, a Sucuri Labs blacklist warning — it usually means it was hacked or abused at some point. Here is how to get cleaned up and delisted.
Step 1 — Make sure the site is actually clean
Requesting delisting while the problem is still live just gets you re-listed. Check first:
- Run my free Is My Site Hacked? checker.
- Cross-check on VirusTotal.
If anything turns up, get it fully cleaned first — removing the visible malware is not enough if a backdoor remains.
Step 2 — Request delisting from Sucuri
Sucuri SiteCheck scanning is free; a blacklist review is requested via a Sucuri support ticket. Start here: sitecheck.sucuri.net
- Run sitecheck.sucuri.net to confirm the listing and see what is flagged.
- Fully clean the site before requesting review — submitting while still infected is the top reason reviews fail.
- Open a Sucuri support ticket / live chat requesting a re-scan and Sucuri Labs blacklist review.
- Once Sucuri re-scans and finds it clean, the SiteCheck/Labs flag clears.
- Separately request delisting from the third-party engines SiteCheck aggregates (Google, Norton, McAfee, etc.).
Good to know: SiteCheck scanning is free and self-service; Sucuri’s full delisting service (contacting Google/McAfee/Norton on your behalf) is bundled with a paid plan. Clearing Sucuri’s own list does not clear third-party engines.
Step 3 — If it keeps coming back
A listing that returns means the infection or abuse was never fully resolved — usually a backdoor, a rogue admin, or malware in the database. As a USA-based WordPress security specialist I remove it completely, submit the delistings for you, and harden the site so it stays clean.
Get my site cleaned · See how it works · read my client reviews.