Is ZoneAlarm (Check Point) flagging your website or file?
If ZoneAlarm (Check Point) is flagging your site or a file — often showing up as Kaspersky-derived labels (HEUR:Trojan.*, UDS:*, Gen:Variant.*) since ZoneAlarm’s VT engine mirrors that set — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.
Step 1 — Confirm it is really a false positive
Do not request removal while malware is still present, or the flag returns. Check first:
- Run my free Is My Site Hacked? checker.
- Cross-check on VirusTotal to see every engine flagging you.
If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.
Step 2 — Report the false positive to ZoneAlarm (Check Point)
ZoneAlarm (Check Point) has a dedicated VirusTotal false-positive mailbox. Submit here: zonealarm_VT_reports@checkpoint.com (email)
- Email zonealarm_VT_reports@checkpoint.com.
- Subject: “VirusTotal False Positive – ZoneAlarm.”
- Include the VirusTotal link / SHA-256 and the exact ZoneAlarm label.
- Attach the file or a download link and explain legitimacy.
- For gateway/enterprise blade false positives, follow Check Point sk104378 instead.
Good to know: zonealarm_VT_reports@checkpoint.com is the consumer VirusTotal channel; sk104378 is the separate enterprise process. ZoneAlarm’s engine is Kaspersky-derived.
Step 3 — If the warning keeps coming back
A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.
Get my site cleaned · See how it works · read my client reviews.
Frequently asked questions
How long does ZoneAlarm (Check Point) take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.
It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.