Is Preventon flagging your website or file?
If Preventon is flagging your site or a file — often as generic detections (white-label AV SDK; verdict may originate from its engine partner) — it is either a real infection or a false positive. Here is how to get it cleared.
Step 1 — Confirm it is really a false positive
Do not request removal while malware is still present, or the flag returns. Check first:
- Run my free Is My Site Hacked? checker.
- Cross-check on VirusTotal.
If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.
Step 2 — Report the false positive to Preventon
Preventon (UK) takes samples by email. Submit here: sample@preventon.com (email)
- Confirm Preventon is the flagging engine.
- Email sample@preventon.com with the sample, SHA-256, and evidence it is legitimate.
- Request reclassification (the verdict may come from its underlying engine partner).
- Re-scan to confirm; contact preventon.com/support if no response.
Good to know: Preventon Technologies is live and sells a white-label/rebrandable AV SDK rather than a single retail brand; it may not appear as its own VirusTotal engine.
Step 3 — If it keeps coming back
A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix, as a USA-based WordPress security specialist who handles the cleanup and the delistings for you.
Get my site cleaned · See how it works · read my client reviews.
Frequently asked questions
How long does Preventon take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days.
It keeps coming back — why? Because the real infection is still there. A full cleanup stops the loop.